Billing & Cancellation
Effective November 9, 2026 · Server rentals only
Know what you will pay, when a rental renews, and how to stop future charges. Paid checkout is not open yet; the following rules will apply when subscriptions become available.
Subscription disclosure
Before you authorize a subscription, checkout will show the selected game and plan, currency, price, taxes, payment frequency, start date, renewal timing, and cancellation instructions. No subscription is created merely by visiting this site or opening a client account.
Recurring hosting is billed monthly unless a different interval is explicitly selected. The actual renewal date and amount are those confirmed for your order. Keep the confirmation and receipts, and contact us if the details are incorrect.
How to cancel
To cancel, email info@warpzonegaming.ca or open a support ticket stating “Cancel renewal” and identifying the rental. We will confirm that renewal has been cancelled and tell you the service end date. You do not need to telephone or give a reason.
Submit the request before the next scheduled charge. We use the time your request reaches us, not the time we read it. If a charge is collected after a timely cancellation request, contact us and we will correct it and refund a charge that should not have occurred. Stopping the game process in TCAdmin does not cancel billing.
Access after cancellation
Unless you request immediate termination or an eligible full refund, access continues through the end of your paid period. Cancelling does not automatically refund a previous payment. Export important server files before access ends.
If you request immediate termination, access can end earlier. We will explain the consequences for your server and saved data before acting on that request.
Failed payments
If a renewal fails, we will notify you and explain how to update payment information and any suspension deadline. A suspended server may remain unavailable until the payment issue is resolved. Payment-provider retry schedules and any grace period will be disclosed rather than treated as a guaranteed extension of service.
Receipts and support
Square processes card payments. We will provide payment confirmation or a receipt and identify the rental it relates to. Your card statement description is controlled by the business settings used for that transaction; contact us if you do not recognize a charge.
For cancellation, billing questions, or a refund, use the contact details below. Do not include payment-card security codes in email or tickets.